Policy
Cancellation & refund policy
You can request to cancel a vehicle or tour booking any time before the rental starts. Your refund depends on how far in advance you cancel, the payment status, and whether we have already committed costs for your booking.
Refund by cancellation timing
Timing is measured from the scheduled pickup date and time, not the calendar date alone.
| When you cancel | Refund |
|---|---|
Within 1 hour of booking Free cancellation grace period, as long as the rental has not started. | 100% refund |
7 or more days before pickup Best-case cancellation window. | 100% refund |
3–7 days before pickup The vehicle or tour may already be reserved for you. | 75% refund |
24–72 hours before pickup Staff, vehicle, or guide preparation is usually underway. | 50% refund |
Less than 24 hours before pickup The booking is still cancelled, but it is not eligible for a refund. | No refund |
After the pickup time, or a no-show The vehicle or service is treated as made available as scheduled. | No refund |
How to cancel
- 1Open My Bookings, open the booking, and choose Request cancellation.
- 2We show your estimated refund based on the table above, then you submit the request.
- 3Our team reviews it. Your booking stays active until it is approved or declined, and you are notified by email either way.
How refunds are processed
- Approved refunds go back to your original payment method, normally within 3–10 business days after approval.
- Your bank or card provider may need extra time before the funds appear.
- Bank charges, card fees, or currency-conversion differences may reduce the amount received where permitted.
If we cancel your booking
If we cannot provide the confirmed vehicle or service — for example it becomes unavailable, unsafe, or double-booked — you will be offered a suitable alternative, rescheduling, or a full refund, with no cancellation fee.
Exceptional situations such as a verified medical emergency, natural disaster, severe weather, government restriction, or other force majeure event are reviewed case by case. Contact us with supporting information and we will respond as soon as possible.